Return and Exchange Policy

Thank you for shopping with Shenzhen Bangyike Technology Co., Ltd. We want you to be completely satisfied with your purchase. If you are not entirely happy, we’re here to help.

1. Return Eligibility

We accept returns under the following conditions:

• The item must be unused, in its original condition, and in the original packaging.
• You must request a return within 14 days of receiving your order.
• Certain items such as customized, intimate, or final sale items may not be eligible for return.

2. How to Request a Return

To initiate a return, please contact us at seriv@helpyiketech.site with the following information:

• Order number
• Product name
• Reason for return
• Clear photos (if the product is damaged, defective, or incorrect)

We will review your request and provide return instructions if eligible.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (wrong item, damaged item, etc.).
• We recommend using a trackable shipping method. We are not responsible for lost or delayed return shipments.

4. Refunds

Once we receive and inspect your returned item, we will notify you by email. If approved:

• A refund will be issued to your original payment method within 5–10 business days.
• Shipping charges (if any) are non-refundable.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please email us at seriv@helpyiketech.site within 7 days of delivery.

6. Order Cancellations

• You may cancel your order within 12 hours of placing it by emailing us.
• Orders that have already been processed or shipped cannot be canceled.

7. Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Downloadable or digital products
• Final sale or clearance items
• Worn, washed, or altered items